Are you ready for Digital Transformation?
As the first quarter of the 21st century is almost over, every industry is faced with new expectations, competitors, channels, threats and opportunities from every angle. Even the IT industry itself. Ready your business for the present and the future, now without involving digital change
it's impossible for you to.
To put it more clearly, institutions that miss this transformation will soon disappear.
What is digital transformation?
Digital transformation is the process of using digital technologies to create or change new business processes, culture and customer experiences to meet changing business and market requirements. Redesigning business in the digital age is digital transformation.
It transcends traditional roles such as sales, marketing and customer service. Instead, digital transformation begins and ends with how you think about and interact with customers. As we move from paper to spreadsheets to smart apps to manage our business, we have the opportunity to reimagine how we do our work – how we interact with our customers – with digital technology on our side.
Small businesses that are just starting out do not need to adjust their business processes and then transform, they can start by planning their organization for the future. But of course, it is not possible to survive in the 21st century with sticky notes and handwritten notebooks. Thinking, planning and creating digitally makes you agile, flexible and ready to grow.
As they embark on digital transformation, many companies take a step back to ask if they're really doing the right things.
Digital transformation begins and ends with the customer.
CONTACT AND ADDRESS MANAGEMENT - QUICK AND EASY (TEST NOW WITH CRM DEMO)
Use smart wizards to digitize your contacts quickly and easily. Instantly transfer contact information in e-mails, documents, business cards or web pages to SmartWe CRM software with address wizard.
The radial menu keeps your customer at the center of your focus with all relevant and important information and gives you quick access to a 360-degree customer view. Try it now with a 30-day CRM Demo...
TEAM CALENDAR AND DIGITAL AGENDA - MORE TIME FOR CUSTOMERS, COLLEAGUES AND FAMILY
By using SmartWe's fascinating and user-friendly appointment management features, you can impress your customers, colleagues, family and friends. You will not forget anything anymore. With SmartWe CRM, it has never been easier to manage your most valuable resource, your time. Access your calendar via the web interface or mobile application.
CUSTOMER EXCELLENCE WITH THE FAN PRINCIPLE - TURNING CUSTOMERS INTO FANS
Being the pioneer of the Customer Orientation philosophy, SmartWe CRM software also integrates the fan principle. Customer-centric companies can now measure emotional engagement and therefore the current state of customer relationships using template surveys, this information can then be viewed transparently and used when responding to customers individually. By using the fan principle, your customers will be admired and you will feel emotionally attached to them. Try it now with a 1-month CRM Demo...