Are you ready for Digital Transformation?
As the first quarter of the 21st century is almost over, every industry is faced with new expectations, competitors, channels, threats and opportunities from every angle. Even the IT industry itself. Ready your business for the present and the future, now without involving digital change
it's impossible for you to.
To put it more clearly, institutions that miss this transformation will soon disappear.
What is digital transformation?
Digital transformation is the process of using digital technologies to create or change new business processes, culture and customer experiences to meet changing business and market requirements. Redesigning business in the digital age is digital transformation.
It transcends traditional roles such as sales, marketing and customer service. Instead, digital transformation begins and ends with how you think about and interact with customers. As we move from paper to spreadsheets to smart apps to manage our business, we have the opportunity to reimagine how we do our work – how we interact with our customers – with digital technology on our side.
Small businesses that are just starting out do not need to adjust their business processes and then transform, they can start by planning their organization for the future. But of course, it is not possible to survive in the 21st century with sticky notes and handwritten notebooks. Thinking, planning and creating digitally makes you agile, flexible and ready to grow.
As they embark on digital transformation, many companies take a step back to ask if they're really doing the right things.
Digital transformation begins and ends with the customer.
Leveraging the latest technologies helps businesses achieve greater success, drive innovation and gain competitive advantage. Companies across all industries have begun to adopt digital business platforms (also known as digital transformation platforms) to streamline both internal and customer-facing processes.
These integrated platforms provide a strong foundation for transformation as they bring together technology flows such as big data, data analytics, artificial intelligence, machine learning, cloud, mobility, security, social media, and cognitive computing.
The most accessible digital business platforms are built on business process management (BPM) technology. These platforms support business transformation in 2 ways:
1. Operational focus: Use process-based business practices to do what you used to do faster, cheaper and more efficiently.
2. Strategic focus: Use applications to take your strategic vision and make it work.
Both approaches can help you generate sales, strengthen customer connections, cut costs and outperform the competition. And they overlap in other ways as well.
Operational digital transformation can be successful enough to change an organization's strategy. And strategic digital transformation almost always drives operational change. Whether you want to improve existing ways or cut new ones, a BPM platform can bring the benefits of digital transformation to your business.
OPERATIONAL DIGITAL TRANSFORMATION: Shortening the path
Because operational digital transformation makes existing business processes more efficient without fundamentally changing it, some call it “paving the way for the cow.”
But don't underestimate the power of this approach, which has delivered significant value and cost savings to thousands of organizations. In fact, it can deliver such dramatic improvements in efficiency that you gain a strategic advantage from what started as an operational change aimed at saving time and money.
BPM for operational advantage: SAVING TIME
Use BPM to improve communication between departments and waste valuable expertise on administrative tasks.
Optimize processes to better manage all aspects of the business such as supply chain, product lifecycle, operations, sales and ordering.
Eliminate redundancies in systems and processes to enable rapid innovation.
Simplify daily work for staff with process optimization.
Upgrade processes quickly and simply to meet new regulatory guidelines.
BPM for operational advantage: SAVE MONEY
Take advantage of growth opportunities while maintaining control over costs through better interoperability between systems, people and equipment.
Optimize efficiency by innovating in the face of changing demand patterns, enabling organizations to make better use of their assets.
For public sector organizations, BPM can improve the ability to find and manage private and public funding sources, as well as manage departmental and general budgets.
Eliminate system frictions by using BPM to optimize internal administrative and technical processes so they can work seamlessly across departments.
Streamlining processes helps higher education institutions offer the best possible teaching and research environment while minimizing costs.
Don't just think of your digital transformation operationally...
STRATEGIC DIGITAL TRANSFORMATION: Breaking a new age
Strategy is about doing things differently, not more efficiently than you've done before or better than everyone else. It's no surprise that the Harvard Business School Institute for Strategy and Competitiveness claims that strategy is the key to competitive advantage.
But once you've envisioned how to do things differently, you have to solve the challenge of how to do it. The operational strengths of BPM-based applications come into play here to support the strategy.
Providing your technical teams with powerful, low-code application platforms enables them to quickly create new processes and functions, test them immediately, react to tests with more innovation, and iterate until you get the solution you need.